Privacy Policy

This Privacy Policy explains how Tensorly ("Tensorly", "we", "our" or "us") collects, uses, and shares information about you when you use our website, products, and services (collectively, the "Services").

By using Tensorly, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

The information we collect depends on how you use Tensorly. We may collect the following categories of information:

• Account information. When you create an account, we collect information such as your name, email address, password, and any profile details you choose to provide.
• Usage data. We collect information about how you use Tensorly, including pages visited, features used, interactions with coding problems or AI agents, time spent, and other analytical events.
• Content you provide. This includes code, prompts, tasks, feedback, and any other content you submit or upload to Tensorly.
• Device and log data. We may collect device information such as browser type, operating system, IP address, identifiers, and access times, as well as log information about your requests and interactions with the Services.
• Cookies and similar technologies. We use cookies and similar technologies to remember your preferences, maintain sessions, and analyze how the Services are used.

2. How We Use Your Information

We use the information we collect for purposes including:

• Providing, maintaining, and improving Tensorly and its features.
• Personalizing your experience, such as recommending content or problems.
• Operating leaderboards, progress tracking, and learning analytics.
• Monitoring usage, trends, and performance of the Services.
• Detecting, preventing, and responding to security incidents and abuse.
• Communicating with you about updates, new features, and service-related messages.
• Complying with legal obligations and enforcing our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers. We work with third-party vendors who help us operate, analyze, and improve Tensorly (for example, hosting, analytics, email delivery, and payment processing). These parties may access your information only to perform tasks on our behalf and are obligated to protect it.
• Legal and safety. We may share information if we believe it is reasonably necessary to comply with applicable laws or legal processes, to protect the rights, property, or safety of Tensorly, our users, or the public, or to detect and address fraud, security, or technical issues.
• Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to any applicable legal requirements.
• With your consent. We may share information with your permission or at your direction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to authenticate users, remember preferences, understand how the Services are used, and improve performance. You can configure your browser to refuse cookies or alert you when cookies are being sent. However, some features of Tensorly may not function properly without cookies.

5. Data Retention

We retain your information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. We may anonymize or aggregate information so that it no longer identifies you, in which case we may use that information indefinitely without further notice to you.

6. Security

We use reasonable technical and organizational measures to protect your information against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices

• Account settings. You can update certain account information by logging into Tensorly and editing your profile or settings.
• Email communications. You can opt out of non-essential email communications by following the unsubscribe instructions in those emails. We may still send important service-related messages.
• Cookies. Most browsers allow you to remove or reject cookies. If you do so, some features of Tensorly may not function properly.

8. Children's Privacy

Tensorly is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information in violation of this policy, please contact us and we will take steps to delete such information.

9. International Users

If you access Tensorly from outside your home jurisdiction, you understand that your information may be processed in countries where our service providers are located. Data protection laws in these countries may differ from those in your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you, such as posting a notice on the site or sending you an email. The updated policy will be effective as of the "Last updated" date above.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

Email: support@tensorly.io